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Service Provider Issue Resolution
Service providers play a vital role in designing and implementing customized services
that are intended to achieve a plan’s specific goals and objectives. Monitoring
the proper design and implementation of these contracted services, as compared to
industry best practices, is an important responsibility of plan fiduciaries. PEI
assists the Committee in monitoring a vendor’s adherence to the plan’s contracted
services and recommending where service improvements are justified and prudent.
Our difference is demonstrated in how we:
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Work closely with the client-to understand and monitor the vendor’s performance
relative to the contracted agreement
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Utilize our in-house team of vendor search specialists to help identify, evaluate,
and communicate where actual service delivery is not meeting the intended service
quality stated in the contracted agreement
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