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Service Provider Issue Resolution

Service providers play a vital role in designing and implementing customized services that are intended to achieve a plan’s specific goals and objectives. Monitoring the proper design and implementation of these contracted services, as compared to industry best practices, is an important responsibility of plan fiduciaries. PEI assists the Committee in monitoring a vendor’s adherence to the plan’s contracted services and recommending where service improvements are justified and prudent.

Our difference is demonstrated in how we:

  • Work closely with the client-to understand and monitor the vendor’s performance relative to the contracted agreement

  • Utilize our in-house team of vendor search specialists to help identify, evaluate, and communicate where actual service delivery is not meeting the intended service quality stated in the contracted agreement